Freedom 9 Support and News - Freedom 9 Support and News

Top

Click Video Categories

Support Tools

freeSTAR Rental

freedom Forum

Information

Navigation

Partners Section

Download PDF Manuals

Search Site

Compliance and E-Discovery

News by Category

White Papers by Category

Freedom9 Blog

Partner Pages

Entries in Support Information General (3)

Wednesday

15Apr2009

93% of freedom9 Customers Satisfied with Customer Service

Wednesday, April 15, 2009 at 07:20PM

Freedom9 Technical Support Exceeds Users Expectations

Ongoing efforts to lead in customer service makes freedom9's quarterly customer service and technical support survey our most important measure of success. In industry-leading form, 80% of support tickets were resolved on the first call in the first quarter of 2009.

freedom9 customers demonstrated their satisfaction by voting on the performance. A full 20% of customers who created a ticket, elected to respond to the customer satisfaction survey.

Survey results for Q1 were as follows:

98% of customers believe our technical support representatives are friendly and patient.
96% of customers agreed our technical support representatives were competent and able to provide a solution.
90% of customers agree freedom9 provides quality products.
91% of customers would recommend freedom9 products.
93% of customers were satisfied with freedom9 customer service.

1 Comment |

tagged

Customer Satisfaction,

Survery,

Technical Support | in

Customer Service,

Support Information General,

Survey,

Technical Support |

Print Article |

Permalink |

Email Article

Wednesday

15Apr2009

Mail Import Feature Added to freeGuard Capture

Wednesday, April 15, 2009 at 07:18PM

Freedom9 enabled the freeGuard Capture to import mail from various file types. Now Microsoft Outlook PST, Outlook Express DBX, and Thunderbird, MBX file types can be imported and archived with ease.

Environments with unmanaged email can sort and archive. freedom9 continues to add new features to the freeGuard Capture, making it one of the most popular solutions available in the value range.

freedom9 enhanced its popular freeGuard Capture Appliance, with the addition of Skype.

Wednesday, April 15, 2009 at 07:15PM

As a major and growing business tool Skype offers encrypted chat and voice conversations via the Internet free of charge. Now, the freeGuard Capture Appliance exploits this major advantage, making the companies most popular solution even more enticing.

The freedom9 update allows the freeGuard Capture to record this encrypted communication by means of a plug-in installed on the workstation.

Post a Comment |

New Software,

Support Information General |

Print Article |

Permalink |

Email Article

Copyright freedom9. All Rights Reserved.
freedom9.com Terms of Use
Your use of this website constitutes your acceptance to the Terms of Use detailed below. Be sure to read these terms regularly, as they are subject to change at any time. Do not continue to use this website if you do not accept these Terms of Use.
Disclaimer
The materials on this website are provided “as is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall freedom9 or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use of or inability to use the materials, even if freedom9 has been advised of the possibility of such damages.
Personal Information
Refer to our Privacy Policy for policies regarding collection of personal information.
Trademarks and Copyrights
This site and all files, pages, images, information and any other content are the property of freedom9 and/or its licensors and is protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Any use or modification of the content or any part of the content for any purpose, other than as expressly permitted by there terms and conditions, constitutes an infringement of our copyrights, trademarks and other proprietary rights. You may download one copy of the materials contained in this site for personal, non-commercial use only, unless specifically licensed to by freedom9 in writing.
Product Information and Specifications
Product specifications are subject to change without notice. While freedom9 endeavors to keep the product information and specifications accurate and up to date, freedom9 does not warrant the completeness or accuracy of the posted specifications, photographs, or documentation, nor makes any commitments to maintain the materials on the website.
Links to Third Party Sites
There are links on this website that will take you to websites not owned by freedom9. The existence of these links does not imply that freedom9 endorses these websites, and freedom9 does not take responsibility for the contents or policies of these websites.
freedom9.com Privacy Policy
Personal Information
Your personal information will only be collected voluntarily in order to allow us to contact you to provide information regarding freedom9. No information will be collected without your knowledge. freedom9 does not currently share, sell, rent, or give your information to third parties.
Mailing Lists
freedom9 will only send emails and mail-outs to those individuals who have requested to be on the mailing list. If you wish to be removed from any mailing lists, please send an email to enews@freedom9.com requesting to be removed from the mailing list.
Links to Third Party Sites
There are links on this website that will take you to websites not owned by freedom9. The existence of these links does not imply that freedom9 endorses these websites, and freedom9 does not take responsibility for the contents or policies of these websites.