Entries in Customer Service (1)

Wednesday
15Apr2009

93% of freedom9 Customers Satisfied with Customer Service

Freedom9 Technical Support Exceeds Users Expectations

Ongoing efforts to lead in customer service makes freedom9's quarterly customer service and technical support survey our most important measure of success. In industry-leading form, 80% of support tickets were resolved on the first call in the first quarter of 2009.

freedom9 customers demonstrated their satisfaction by voting on the performance. A full 20% of customers who created a ticket, elected to respond to the customer satisfaction survey.

Survey results for Q1 were as follows:

  • 98% of customers believe our technical support representatives are friendly and patient.
  • 96% of customers agreed our technical support representatives were competent and able to provide a solution.
  • 90% of customers agree freedom9 provides quality products.
  • 91% of customers would recommend freedom9 products.
  • 93% of customers were satisfied with freedom9 customer service.